Narmi launches AI Marketplace for community banks and credit unions

24 Sep 2026 (ET): Narmi announced the Narmi AI Marketplace, bundling bank-grade AI features — including agentic AI DecisionAssist for account-opening reviews — into the workflows community financial institutions already use.

FINANCE desk — a customer who cannot log in still waits on a person at a community bank or credit union, and that person still has to write the reply and review the account. Narmi is putting those drafts and reviews inside the screens the institution already uses, and the company says a human still approves the step.

What the lede says the launch is. Narmi, called on the page a leading provider of digital banking technology, announced the Narmi AI Marketplace, a centralized destination for practical and innovative AI capabilities built for community financial institutions. A community financial institution, here, is a community bank or a credit union, not a megabank. That gloss is this desk’s. The release prints the phrase. The marketplace brings together Narmi’s homegrown AI features, available today and continuously evolving, so institutions can move faster, serve smarter, and act with confidence. Leading, practical, innovative, and act with confidence are the release’s words. This desk did not rank vendors.

Where the tools sit, and whose catalog is still growing. Starting with natively built features, the release says Narmi offers one of the broadest and most comprehensive AI suites in digital banking, spanning back-office staff workflows and customer-facing experiences. One of the broadest is the company’s claim. This desk did not count the suites. The marketplace is a unified hub where institutions deploy practical AI into the workflows their teams already use, with a human in control at every step and what the page calls Narmi-grade security behind it. A human in control, here, means a person still approves the step. That gloss is this desk’s. The release prints the words. It is designed as a flexible toolkit that will house a growing catalog of AI enablements, including solutions from Waldo, Clarid, Agent IQ, MX, Payman, Alloy, InstaSwitch and PayPath. Will house, and growing, mean that partner list is the catalog’s direction. It is not a sentence that each of those eight names shipped a finished tool today. The release grounds that list in a principle: specific, real-world problems solved with practical AI. These lines are the release’s. This desk did not sign a partner contract.

Nikhil Lakhanpal, as a quote, not as a stopwatch. Nikhil Lakhanpal, co-founder of Narmi, said the goal is functional, high-impact AI that drives immediate value without added operational friction. He said Narmi clients already use AI in production today, and that this is possible only because every feature increases measurable efficiency, is backed by governance and trust, and delivers real-world value from day one. Measurable efficiency, and from day one, are his sentences. They are not a number this desk timed. Those are his sentences on the release. This desk did not interview him.

The five tools the release says are live, and only those five. The subhead is “A Full Suite of Bank-Grade AI Features Live Today.” The marketplace debuts with tools meant to drive growth, primacy, and operational efficiency. Primacy, here, means the customer’s main bank relationship stays at the institution. That gloss is this desk’s. The release prints the word. Claude and ChatGPT MCP Servers: Narmi’s MCP Server was named a finalist for “Best Bank & FinTech Partnership” at the Banking Tech Awards USA for its launch with Grasshopper Bank. Finalist is not winner. The technology lets account holders analyze cash flow, balances, and transactions using Claude or ChatGPT while sensitive data stays protected. MCP, a Model Context Protocol server, is a shared plug so a chat tool can call another company’s data. That gloss is this desk’s. Claude is Anthropic’s chat product. ChatGPT is OpenAI’s. The wire names those two. AI DecisionAssist is an agentic workflow that gives back-office staff expert-level insights in seconds. Agentic, here, means the software can take a series of steps, not only answer one question. That gloss is this desk’s. It turns raw identity verification data into plain-language summaries and explainable, institution-specific recommendations for every account opening review. Results, the release says, show the average review time has fallen from eight minutes to less than two minutes, and reviews at the 90th percentile are now closing six times faster. Eight minutes to less than two is the average. Six times is the slow tail, the 90th percentile. Do not collapse them into one clock. Less than two means the release does not print a single new average past that floor. In seconds is the insight line. It is not the eight-minute line. AI Secure Messages lets staff handle high volumes of customer messages faster without giving up accuracy or tone. It drafts responses from the institution’s reference materials so replies stay accurate, consistent, and on-brand. Marketing Promotions and Audiences uses AI to build targeted audiences from account activity and attributes in seconds. Teams can draft campaign copy and try new promotions. AI Search Bar turns customer data into instant answers. Staff ask natural-language questions across applications, transactions, and customer profiles, which the release says shifts them from reactive support to proactive financial guidance. Natural language, here, means a sentence a person would say. That gloss is this desk’s. These five are the release’s live list. This desk did not time a review, send a message, or build an audience.

What is live today, and what the release says is still ahead. The marketplace is live today. The roadmap includes upcoming capabilities, like document agents within AI DecisionAssist and Agentic AI for Secure Messages. Upcoming, and like, mean those two are not in the live list above. A document agent would read the papers in an account-opening review. Agentic AI for Secure Messages would let the drafter take more steps than a suggested reply. Those glosses are this desk’s. The release prints the names and does not say they are on today. The page points readers to https://www.narmi.com/narmi-ai for demos. This desk opened that page. It did not click through a logged-in demo.

Who the about box says the company is, and which growth lines are the box’s. New York City-based Narmi’s digital platform covers digital banking and account opening. The about box says customers are seeing as much as 3x account growth in less than 30 days and 4x deposit growth in as little as 90 days. As much as, and as little as, sit in front of those multiples. Three times is triple. Four times is quadruple, if the claim holds. That translation is this desk’s. The multiples are the about box’s. They are not a result this desk counted from the marketplace launch, and the box does not say they were measured on the five tools above. Clients are winning awards like Bankrate’s Best Online Bank and Nerdwallet’s Best Bank for Online Experience. Like means those are the examples the box prints. It does not say they are the full list, and it does not name the winning institutions. The media contact is Annie Armstrong, narmi@calibercorporate.com. This desk did not email that address. The source line is Narmi.

What the card shows, and what the 24 Sep release does not print. The card is the Narmi AI launch graphic from narmi.com/narmi-ai, file Narmi-AI.jpg, 1200 by 1200. It is a dark green field with the four-dot Narmi mark. The headline on the still is “Narmi Launches Suite of AI Features Built for Community Financial Institutions.” That is not the 24 Sep headline, which says AI Marketplace. A top bar reads “drive urgency to sign up for a high-yield savings account,” with a Generate button, and a line that says carefully revise any Narmi AI content before sending and review Aqua Bank’s AI Policy. Aqua Bank is the graphic’s. The 24 Sep release does not print that name. The audience builder says Create audience, with a custom-audience instruction line, filters for a login count of at least 1, Last 30 days, a Product attribute, and a since date of Aug 6, 2024. Buttons read Regenerate, Refine, and Insert. A tooltip says “Are you stuck? Explore Narmi AI.” The message panel is Lucas Style, Apr 24, 4:05 pm, “I can’t log in to my account,” and a draft that starts “Hi Lucas,” suggests resetting the password, and signs “Thank you, Jane.” The refine menu reads Polish, Formalize, Elaborate, Shorten. Buttons read Add note and Reply only. A dark box asks “What is my revenue concentration risk?” Those names, the Aug 6, 2024 filter, the Apr 24 mock time, Aqua Bank, and the revenue-concentration question are the graphic’s. The release text does not print them. Do not treat Aqua Bank as a customer this desk verified, and do not treat eight minutes as a number on the still. The card has no desk date overlay.

What the product page adds, and what it does not let you file as the wire. The page at narmi.com/narmi-ai is the URL the release names. It says practical AI is agentic AI aimed at a real banking problem, built into the workflow, with a human in control. A headline line says cut customer response times in half, generate marketing promotions in seconds, and give users financial insights with Narmi AI and the Narmi MCP Server. In half is that page’s clock for replies. Eight minutes to less than two is the wire’s clock for account-opening reviews. Do not collapse them. The page says secure messaging and promotions are accessible through Narmi Command, and the MCP server is accessible to business banking users on Narmi Banking. It says Narmi AI is currently accessible at no additional cost. Staff-facing secure messaging and promotions run on Anthropic’s Claude, accessed through AWS Bedrock. For the MCP server, business customers connect to the assistant of their choice, Claude, ChatGPT, and others, through their own relationship with that provider, and the institution controls which models are permitted. The wire names Claude and ChatGPT. The page adds “and others,” Bedrock, and the institution’s model switch. Those are this page’s. Agentic workflows ship with human approval checkpoints and full audit trails. All data is encrypted at rest and in motion, and Narmi only uses models that contractually agree not to train on the institution’s data. The MCP server is read-only: assistants can analyze customer financial data and cannot initiate transactions or expose raw account credentials. Read-only means look, not send. That gloss is this desk’s. Pete Chapman, chief technology officer at Grasshopper Bank, is quoted on this page about integrating AI so the bank can support entrepreneurs. That quote is this page’s. The 24 Sep wire names Grasshopper Bank only as the Banking Tech Awards finalist context. It does not print Pete Chapman. The page prints (718) 509-9671 and Narmi Inc., 3 East 28th St., Floor 12, New York, NY 10016. Those are this page’s. They are not Annie Armstrong’s wire line. This desk did not call the number, and it did not connect Claude.

What the older suite page is, and what it is not. The press page “Narmi Launches Suite of AI Features Built for Community Financial Institutions” uses the same headline as the card. It is not the file this filing ships. This filing’s JPEG is Narmi-AI.jpg from narmi.com/narmi-ai. The older page this desk read does not print 24 Sep 2026, does not print 9:00 AM EDT, and does not print the words AI Marketplace. Its MCP sentence says users can ask Claude or Gemini about account activity. Gemini is that page’s second name. The 24 Sep wire’s second name is ChatGPT. Do not collapse Gemini and ChatGPT into one list. The page names three jobs: bank primacy, staff efficiency, and deposit growth. Chris Griffin, co-founder of Narmi, says the capabilities were designed for immediate impact on primacy, efficiency, and growth, with security and governance. That quote is this page’s. It is not on the 24 Sep wire this desk read. The about box on this page repeats the 3x and 4x lines. This filing treats the 24 Sep ACCESS Newswire as the primary for the marketplace launch. It does not treat the undated suite page as that announcement, and it does not treat 24 Sep 2026 as a first-ever date the older page does not print.

Plain English for the rest of the card. The AI Marketplace is the catalog. Narmi Command is the staff screen for secure messages and promotions. Narmi Banking is the customer app where business users reach the MCP server. MCP is the shared plug a chat tool uses to see account data. Read-only means that plug can look and cannot send a payment. DecisionAssist is the account-opening reviewer. Eight minutes to less than two minutes is the wire’s average review time. Six times faster is the wire’s 90th-percentile line, the slow tail, not the average. In half is the product page’s separate line for customer response times. Claude and ChatGPT are the names on the wire. Gemini is the older suite page’s name. Bedrock is the product page’s path for the staff models. 3x and 4x are the about box’s growth lines, with as much as and as little as in front of them. 9:00 AM EDT is 9:00 a.m. Eastern and 1:00 p.m. UTC. 13:08:54 UTC is the syndication’s modified clock, eight minutes and fifty-four seconds later. Grasshopper Bank is the awards sentence’s partner and the product page’s quote. Aqua Bank, Lucas Style, Jane, Aug 6, 2024, and Apr 24 are the graphic’s. Nikhil Lakhanpal and Chris Griffin are the co-founder quotes, on two different pages. Annie Armstrong is the wire’s media contact. This filing is the 24 Sep marketplace announcement.

PRIMARY here: Narmi’s 24 Sep 2026 ACCESS Newswire, release 1226260, stamped September 24th 2026, 9:00 AM EDT on the FinancialContent syndication this desk read, datelined New York City — Tier A PRIMARY, the company’s own announcement. accessnewswire.com itself returned 403. The marketplace launch, the homegrown-features sentence, the one-of-the-broadest claim, the human-in-control sentence, the growing catalog naming Waldo, Clarid, Agent IQ, MX, Payman, Alloy, InstaSwitch, and PayPath, the Lakhanpal quote, the five live tools, the Grasshopper Bank finalist sentence, the eight-minutes-to-less-than-two sentence, the six-times 90th-percentile sentence, the upcoming document agents and Agentic AI for Secure Messages, the 3x and 4x about-box lines, the Bankrate and Nerdwallet examples, and narmi@calibercorporate.com are that release’s. The in-half line, the no-additional-cost line, Bedrock, the model switch, the read-only MCP limit, the approval checkpoints, and the Pete Chapman quote are the product page’s. The suite headline, the Gemini sentence, and the Chris Griffin quote are the older press page’s. Aqua Bank, Lucas Style, Jane, and the revenue-concentration question are the graphic’s. NOT claimed: that this desk opened accessnewswire.com, that the eight partner names shipped today, that finalist means winner, that eight minutes and six times are the same clock, that in half is the wire’s review time, that 3x or 4x was counted here, that Aqua Bank is a verified customer, a named institution behind the about-box awards, a price, a stock tip, or investment advice. The card is the Narmi-AI.jpg launch graphic. Distinct from the already-filed feedzai-farol, symphonyai-risk-intelligence, and place-maxwell-ai-mortgage.