Salesforce unveils Trusted Enterprise AI Harness and AI Control Plane

Salesforce published the Trusted Enterprise AI Harness — six named capabilities plus an AI Control Plane for Salesforce and third-party agents — with core pieces available now and the unified experience slated for early fiscal 2028.

A named enterprise control layer for Salesforce and third-party agents is now on the public record, including a fiscal-2028 window for the unified experience.

Salesforce published “Salesforce Introduces the Trusted Enterprise AI Harness.” That news-stories page is the primary. A harness here is a shared control layer around models and agents. A control plane is the dashboard that sets who can do what.

Salesforce lists six trusted capabilities — Trusted Context, Trusted Agency, Trusted Action, Trusted Governance, Trusted Security, and Trusted Models — in a common, composable architecture. Customers can use the six together or take only what they need, including third-party models, agents, and systems.

Alongside those capabilities, Salesforce is introducing an AI Control Plane to discover and register agents and AI, set identity and policy, manage lifecycle, evaluate performance, observe outcomes, and control cost — across Salesforce and third-party AI.

Salesforce says the Harness draws on Data 360, Informatica, MuleSoft and Agent Fabric, Tableau, Agentforce, Salesforce Guardian, and the Salesforce Platform. Many of those foundation technologies are available today; new capabilities and the unified experience are planned to begin rolling out in early fiscal FY28 (Salesforce’s FY28 starts 1 February 2027). Additional availability, packaging, pricing, and upgrade-path details will be announced closer to general availability — pricing is still TBA (to be announced).

Rohan Kumar, President, Chief Platform and Engineering Officer, on Salesforce’s page: the Agentic Enterprise won’t be defined by which model a company chooses; what will differentiate an enterprise is the trusted, proprietary context it brings to that intelligence — starting with the customer — and its ability to securely turn that context into action. That is Salesforce’s claim, not a desk measurement.