BackOps raises $42M Series B to automate supply-chain claims, billing, and exceptions

BackOps said it raised $42 million in Series B funding led by Insight Partners, with participation from Theory Ventures, Construct Capital, Gradient Ventures, and 10VC. The San Francisco company builds an AI resolution layer for firms that make or move physical goods, automating work across carrier claims, chargebacks, billing, and related operations.

SOFTWARE desk — same-day company primary that Insight-led capital is scaling an AI layer already running high-volume carrier claims and billing for physical-goods operators, not a vaporware demo.

Participating investors named on the same wire, still company: Theory Ventures, Construct Capital, Gradient Ventures, and 10VC. The page calls them existing investors. None was printed.

Context, still company: the same wire says this Series B comes about six months after a $26 million Series A.

Product, as the same wire has it: an AI resolution layer for companies that make or move physical goods. Resolution layer here means software that finishes messy multi-system operational work — claims, disputes, billing exceptions — end to end under rules people set. BackOps says it captures how internal processes actually run, helps teams strengthen them, and executes approved work across enterprise systems, internal teams, and outside parties such as carriers, suppliers, distributors, customers, and service providers. The company says general-purpose AI does not arrive knowing those supply-chain processes, and that BackOps ships prebuilt connections to commonly used carrier systems plus resolution patterns learned across implementations.

Use cases and sectors named on the same wire, still company: large enterprises across grocery, retail, logistics, and distribution have adopted BackOps over the past year to run end-to-end work spanning carrier claims, chargeback disputes, complex billing, and even forecasting. A carrier claim is a request that a shipping company pay for lost, damaged, or late freight. A chargeback is a billing dispute that claws money back. The release does not print a customer list.

Customer-impact claims, company — not an independent audit: in one deployment, a national parcel platform handed BackOps its claims operation. The company says that since going live in December 2025 the system has processed more than 500,000 claims and resolved 91% of them with no human involvement, as monthly volume grew 150-fold without additional hiring. It says the automated resolution rate climbed from 87% at launch to 99% at the time of the release.

A separate retailer example, still company: at a retailer the wire says operates 13 sites, BackOps reduced the average billing cycle from approximately 28 hours to 14 minutes. Extra staff-hour and projected-cost color on the same page stays in Sources.

Use of funds, as the same wire has it: expand the resolution layer to support additional processes, and grow product, engineering, and go-to-market teams to meet customer demand. The company also says it plans to expand supported resolution processes across operations, finance, and customer service.

Named voices on the release: Sean McCarthy, co-founder and CEO of BackOps; and Kenta Yaegashi, vice president at Insight Partners, quoted as the lead investor. Their other quotes are color only and stay in Sources. This is not investment advice.

Home base, company: BackOps says it is headquartered in San Francisco. The company home printed on the wire is www.backops.ai.backops.com/articles/series-b returned 404 at filing time. PR Newswire is the Tier A primary.

Plain English for the rest of the card: Series B = a growth venture round after Series A. resolution layer = software that finishes messy multi-system operational work — claims, exceptions — end to end under human-set rules. carrier claim = a request that a shipping company pay for lost, damaged, or late freight. chargeback = a billing dispute that claws money back. exception = work that did not go as planned and still needs to be finished. physical goods = products that get made, stored, or shipped, not only software. go-to-market = the sales and customer-facing team that takes the product to buyers.