Hello Patient buys Converse Health to extend AI agents past the front desk

Hello Patient said it acquired Converse Health, an AI workflow automation company for outpatient practices. The deal is meant to extend Hello Patient’s AI agents from front-office patient conversations into back-office work like reading referrals, tracking follow-ups, and assembling payer paperwork. Converse Health had raised $1.3 million; acquisition terms were not disclosed.

Same-day HEALTH primary that a patient-comms AI company bought a back-office outpatient automation firm, showing clinics bundling agentic AI across the full visit admin chain — from the first call through referrals, follow-ups, and payer paperwork.

Hello Patient positioning, as the company tells it: agentic AI for patient communications from the front office to the back office. Agentic AI here means software that can take multi-step actions, not only chat.

Converse Health, still company: an AI workflow automation company for outpatient medical practices — clinics that treat people without an overnight hospital stay. Founded in 2023 by Louis Sallerson, Val Zinchenko, and Adam Teitelman. The company says it raised $1.3 million and grew to serve dozens of practices in dermatology, women’s health, pain medicine, and orthopedics.

What Converse adds, as Hello Patient tells it: AI agents that read incoming referrals, track follow-up, and assemble payer paperwork — the insurance and billing forms a clinic sends so a visit can be covered. The company also says Converse handles document and chart work around a visit, and provides an AI layer that reads and writes to EHRs. An EHR is an electronic health record, the digital patient chart. A referral is one clinician sending a patient to another.

Target customers, still company: high-volume outpatient settings — primary care, urgent care, ENT, dental, and specialty practices.

Problem framing, company — attribute, do not independently certify: up to 42% of patient calls and texts go unanswered during busy hours; a referral often arrives as a fax someone must open, classify, match to a patient, and file; staff then play phone tag with patients, referring offices, and payers.

Named customer voice on the same wire: Jeff Craven, chief operating officer at Ortho1. Hello Patient says the orthopedic group is running this back-office technology across 100% of incoming referrals, successfully scheduling 57% of engaged patients, and processing referrals in half the time. The quoted color stays in Sources.

Named company voice: Alex Cohen, chief executive and founder of Hello Patient. He argues practices want workflows and decision-making redesigned around AI agents, rather than bolting a tool onto one task at a time. His quotes are color only and stay in Sources.

Plain English for the rest of the card: agentic AI = software that can take multi-step actions, not only chat. EHR = electronic health record, the digital patient chart. Payer paperwork = insurance and admin forms for coverage and billing. Referral = one clinician sending a patient to another. Outpatient = care that does not include an overnight hospital stay.